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Tourist Complaints — Grade 11 Tourism (Caps)

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Free EduCoast Essentials study note: types of tourist complaints, the five-step receive-listen-investigate-resolve-record process, and principles of fair resolution, with two worked tourism examples and an SVG process flow.

Level
Grade 11
Subject
Tourism
Type
Study Guide
Qualification
CAPS
Language
English
Pages
3 pages
File size
84.73 KB
Format
PDF
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